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Optimizing a Growing Customer Support Agent Prompt
An AI engineering interview question about reducing cost and latency while improving rule adherence as an agent’s system prompt grows.
By Threads — Published on
Prompt template
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Your customer support agent has been running for six months. Every bug has been fixed the same way: by adding another rule to the system prompt.
Now the prompt is 1,500 lines long, each request costs more, the agent is slower, and it still sometimes ignores rules.
How would you optimize the agent as its prompt and number of requirements continue to grow?
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